Privacy Policy for Verovion

How does Verovion handle diamond payments and credit records?

When a user recharges diamond credits or sends diamond support through a supported flow, Verovion processes transaction identifiers, package details, fulfillment status, restore events, and related support records. The legal basis for this processing is contract fulfillment because the app must deliver purchased credits and apply supported credit actions to the correct account and post. Some purchase records are also retained to satisfy legal compliance duties such as accounting and fraud review.

What information does Verovion collect?

Verovion processes account and profile information such as display name, profile note, profile portrait, and app identifiers. It also processes Bowl Archive photos, Bowl Notes, Bowl Circle posts, favorites, reports, block lists, direct messages, and diamond support records that are attached to community activity. Device and usage information can include app version, crash diagnostics, purchase state, and consent-based attribution signals when tracking is allowed. If a user chooses to add photos from the camera or photo library, the selected media and related metadata needed for upload and display are also processed.

How does Verovion use that information?

Account and profile information is used to run the service, sign a user in, display the correct collector profile, and keep posts, favorites, messages, and diamond records attached to the right account. The legal basis for this category is contract fulfillment.

Community content such as Bowl Notes, Bowl Circle posts, reports, block lists, and direct messages is used to publish content, deliver conversations, enforce moderation decisions, and maintain a safer community environment. The legal basis for this category is contract fulfillment and legitimate interest in operating a moderated community space.

Camera and photo imports are used only when a user chooses to capture or upload media for a Bowl Archive entry, a post, or a profile portrait. The legal basis for this category is consent because those actions begin only after a user starts them.

Purchase, restore, and diamond support records are used to deliver credits, confirm balances, attach supported credit actions to the correct post or account, and answer billing questions. The legal basis for this category is contract fulfillment and legal compliance.

Crash diagnostics and consent-based attribution signals are used to keep the app stable, measure install quality, and review service performance. The legal basis for crash diagnostics is legitimate interest, and the legal basis for attribution or tracking data is consent.

How does Verovion handle Bowl Circle posts, profiles, messages, and diamond support?

Posts, Bowl Notes, collector profiles, direct messages, favorites, reports, block lists, and diamond support records are processed so the Bowl Circle can function as a connected community rather than a disconnected gallery. If content is reported or an account is blocked, the related records may be reviewed to decide whether content should be limited, removed, or retained for safety review. Diamond support activity may also be associated with the related post or user account so balance changes and support history remain accurate.

How does camera access work?

Camera access is used only when a user chooses to capture a new bowl photo or a new profile portrait inside Verovion. The legal basis for this processing is consent.

How does photo library access work?

Photo library access is used only when a user chooses to import saved bowl photos, Bowl Circle media, or a profile portrait already stored on the device. The legal basis for this processing is consent.

How does voice and audio processing work?

Microphone access is not part of the normal bowl archive and community flow. If embedded support or account web content requests audio input during a session started by the user, the request is passed through the device permission flow first. Audio captured through that type of session is retained only for the active session unless a separate support record must be created. The legal basis for this processing is consent.

How do analytics and advertising signals work?

If tracking is allowed through device settings, Verovion may process attribution and performance data to understand installs, campaign quality, and app performance. Tracking data is retained for up to 90 days unless a longer period is required for fraud or billing review. The legal basis for this processing is consent.

How long does Verovion keep data?

Account profiles and routine account records are retained while an account is active and for up to 30 days after deletion so recovery and fraud review can be completed. Bowl Archive photos, Bowl Notes, Bowl Circle posts, favorites, reports, block lists, and direct messages remain until the user removes them or the account is deleted, then are queued for deletion within 30 days unless they are part of an active safety review. Purchase records, recharge history, restore events, and diamond balance records are retained for 7 years to satisfy accounting, tax, and fraud review duties. Crash logs and similar diagnostics are retained for 90 days. Audio collected through an optional support or account web session is retained only for the active session unless a support case requires a longer record.

Which third-party service categories support Verovion?

Verovion relies on infrastructure providers for storage and media delivery, platform billing services for in-app purchases, analytics and attribution services when tracking is allowed, and customer support or moderation tools that help answer account questions and review community reports. This policy lists service categories rather than company names so the document stays accurate if vendors change.

How do you exercise your privacy rights?

A user can request access, correction, deletion, or a copy of personal data by emailing support@verovion.com with the subject line Privacy Request - Verovion. Verovion aims to respond within 30 days. Some records may need to be retained when law, fraud prevention, unresolved billing issues, or active safety reviews require it.

What about children under 13?

Verovion is not directed to children under 13, and the service should not be used by anyone in that age group. If someone believes a child under 13 has provided personal data through the service, they should contact support@verovion.com so the matter can be reviewed and addressed.

How will this policy change?

Material updates will be announced through the app or another reasonable service notice before they take effect. Minor edits that clarify wording, update formatting, or reflect a vendor-category change may be posted without separate notice when they do not materially change user rights.

How can you contact Verovion?

Questions about this policy or a privacy request can be sent to support@verovion.com.