Support for Verovion

Bowl Archive and Bowl Circle

How do I publish a Bowl Note to the Bowl Circle?

Open the publish flow, add at least one bowl photo, write the Bowl Note you want attached to that piece, and complete the post from the same screen. If the draft will not publish, check that the bowl photo is still attached and that the note belongs to the account currently signed in.

Why can I not send diamond support on a post?

If Diamond Balance is lower than the amount selected for support, Verovion sends you to the recharge flow before the action can finish. A support attempt can also fail if the post is no longer available or if the account session changed while the post detail screen was open.

Diamond Balance and recharges

How do I restore purchased diamond credits?

Open the Credit Vault or recharge area and let Verovion refresh the purchase state for the signed-in account. If Diamond Balance does not update after a valid Apple purchase, send the approximate purchase time and your Apple receipt reference to support so delivery status can be checked.

What happens to unused diamond credits?

Unused diamond credits remain in Diamond Balance for up to 12 months from the date they were added, unless local law requires a different period. Credits may be removed earlier if a charge is reversed or the account is closed for a serious policy violation.

Permissions and photos

Why does Verovion need camera access?

Camera access is used only when you choose to capture a new bowl photo for the Bowl Archive or a new profile portrait inside the app.

Why does Verovion need access to my photos?

Photo library access lets you import saved bowl photos for a Bowl Note, add media to a Bowl Circle post, or choose a profile portrait already stored on your device.

Why might Verovion ask for microphone access?

Microphone access is not part of normal archive, posting, or messaging flows. It may be requested only if embedded support or account web content needs audio input during a session that you start yourself.

Messages and account safety

How do I report a Bowl Circle post or collector profile?

Use the report action on the post or profile and choose the reason that best matches the issue. Add a short note if the problem depends on context that would not be obvious from the bowl photo or caption alone.

Can I block another user?

Yes. Blocking removes that profile's posts and messages from your view and helps prevent new direct message interruptions from the same account while the block remains active.

Why was my Bowl Note or direct message removed?

Verovion may remove content that violates community rules, misuses another person's images or identity, or creates a safety risk for other users. If you believe a moderation decision was incorrect, email support with the affected profile name and enough detail for a review.